Returns & Refunds Policy

30-Day Return Window

You may request a return or exchange within 30 days of delivery. To start a return, email us with your order number and the reason for the request.

Return Eligibility

To be eligible for a refund, returned artwork must be:

• Unused and in its original condition.
• Returned in the original packaging or equivalent protective packaging.
• Returned within 30 days of delivery.
• Free of damage and odor.
• Not a custom or made-to-brief commission, which cannot be returned.

For returns that are not caused by a quality issue or shipping damage, you may be responsible for return shipping and any re-clearance fees.

Damaged or Incorrect Orders

If your artwork arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and photos. Keep the outer box, the cushioning, and the artwork itself, and photograph the damaged packaging and the affected area of the piece. We will review the issue quickly and help arrange a suitable solution, such as repair, recreation, replacement, or refund.

Refund Timing

Once we receive and inspect the returned artwork, approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.

Exchanges

If you would prefer another artwork, size, or finish, contact us and we will help with exchange options when available.

How to Start a Return

Email info@mipiece.com with your order number, delivery date, and photos if the item arrived damaged.